Cancellation and Refund Policy
How to stop an incomplete checkout and request review of an educational subscription payment that has already been processed.
Last updated: 31 July 2026
General Policy (Non-Refundable)
Educational subscriptions are generally non-refundable once the payment is confirmed, as they are collected for a specific active subscription period.
Before payment completion
A checkout may be closed before payment is completed. No subscription payment is treated as paid unless the payment provider and portal successfully verify it.
Cancellation Duration (After payment confirmation)
A captured subscription payment cannot be automatically cancelled from the portal. If you wish to cancel a payment due to an error, the cancellation request must be raised within 24 hours of the transaction. A member may request a manual review through an official support channel only for exceptional cases. Do not share a PIN, login code, card number, CVV, or banking password with the unit.
Situations that may be reviewed
- A duplicate subscriptions payment for the same member and period.
- An incorrect amount caused by a verified technical or recording error.
- A successful debit that was not correctly associated with the intended member's profile.
- Another exceptional case approved by the authorised unit committee and permitted by applicable rules.
Refund Mode and Duration
The member should provide the payment reference, date, amount, and reason for the request. The unit will verify the portal record and payment-provider status before deciding the request. If a refund is approved by the committee, the refund will be credited back to the original mode of payment (e.g., Bank Account, Credit Card, UPI) within 5 to 7 business days.